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Critical: Unavailable RPC error retrieving user cart during checkout in checkout service

CRITICALError
Error Frequency
Error Details
First seen:3 weeks ago
Last seen:3 weeks ago
Stack:go
Service:checkout
Stack Tracecart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses
Error message
cart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses
No stack trace captured — common for browser console errors. Check the User Journey for the events that led up to it.
Activity
User journey12 events before error
Aug 3, 04:15:20user_checkout_multi
+20sPOST
+20sPOST
+20srouter frontend egress
+20sPOST /api/checkout
+20sPOST /api/checkout
+20sexecuting api route (pages) /api/checkout
+20soteldemo.CheckoutService/PlaceOrder
+20soteldemo.CheckoutService/PlaceOrder
cart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses
+20sprepareOrderItemsAndShippingQuoteFromCart
+20serror
+20sexception
Issue events

Investigation

FirstRecent

Trace Breakdown

Aug 03, 04:15:20 UTC - Aug 03, 04:15:41 UTC
11Spans
9Errors
21.6 sDuration
load-generator
frontend-proxy
frontend
checkout
Service / Span
load-generatoruser_checkout_multi
load-generatorPOST http://frontend-proxy:8080/api/checkout
frontend-proxyPOST http://frontend-proxy:8080/api/checkout
frontend-proxyrouter frontend egress
frontendPOST /api/checkout
frontendPOST /api/checkout
!frontendexecuting api route (pages) /api/checkout
frontendoteldemo.CheckoutService/PlaceOrder
checkoutoteldemo.CheckoutService/PlaceOrder
checkoutprepareOrderItemsAndShippingQuoteFromCart
checkoutoteldemo.CartService/GetCart