#111908

Critical: Unavailable RPC error retrieving user cart during checkout in checkout service

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{"attachments":null,"browser":null,"device":null,"endpoint_hash":null,"environment":null,"error_type":"","geo_city":null,"geo_country":null,"geo_region":null,"handled":null,"hash":"a9581587","is_framework":false,"level":null,"mechanism":null,"message":"cart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses","os":null,"parent_hash":"9f155c41","parent_span_id":"456c32a9c762253e","project_id":"00000000-0000-0000-0000-000000000000","release":null,"request_headers":null,"request_method":null,"request_path":null,"root_error_message":"cart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses","root_error_type":"","runtime":"go","service_name":"checkout","session_id":null,"shape_hash":null,"span_id":"62ce096ecdb866dd","stack_trace":"","technology":null,"tenant_name":null,"thread_id":null,"thread_name":null,"trace_id":"6409bb3521389c2bed3b1eab43635d68","url_full":null,"url_query":null,"user_agent":null,"user_email":null,"user_id":null,"user_ip":null,"user_name":null,"when":"2026-08-03T04:15:41.131440881Z"}

## Critical: Unavailable RPC error retrieving user cart during checkout in checkout service

- Type: runtime_exception
- Severity: critical
- Service: checkout

```
: cart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses

```

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Highlights

trace.id: 6409bb3521389c2bed3b1eab43635d68

Contexts

Runtime

runtime: go
service: checkout

Trace

trace.id: 6409bb3521389c2bed3b1eab43635d68
span.id: 62ce096ecdb866dd
parent_span.id: 456c32a9c762253e

Error details

Error message

cart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses

No stack trace in this event. The go SDK reported this exception without frames.

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Event grouping

Events join this issue when their fingerprint matches: the error type, the message with volatile parts (ids, numbers, hex) replaced, the service, the span name, and the in-app frames.

normalized: cart failure: failed to get user cart during checkout: rpc error: code = Unavailable desc = name resolver error: produced zero addresses
fingerprint: a9581587
across routes: 9f155c41

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