#111888

Critical: checkout runtime exception when preparing order (missing product LS4PSXUNUM)

CRITICALError

Error Frequency

Error Details

First seen:3 weeks ago

Last seen:3 weeks ago

Stack:go

Service:checkout

Stack Tracefailed to prepare order: failed to get product #"LS4PSXUNUM"

Error message

failed to prepare order: failed to get product #"LS4PSXUNUM"

No stack trace captured — common for browser console errors. Check the User Journey for the events that led up to it.

Activity

User journey21 events before error

Aug 2, 18:05:10POST

+0sPOST

+0srouter frontend egress

+13m 40sPOST /api/checkout

+13m 40sexecuting api route (pages) /api/checkout

+13m 40soteldemo.CheckoutService/PlaceOrder

failed to prepare order: failed to get product #"LS4PSXUNUM"

+13m 40sprepareOrderItemsAndShippingQuoteFromCart

+13m 40soteldemo.CartService/GetCart

+13m 40sEnqueued

+13m 40sFetch cart

+13m 40sPOST /oteldemo.CartService/GetCart

+13m 40sSent

+13m 40svalkey-cart:6379

+13m 40sResponseReceived

+13m 40soteldemo.ProductCatalogService/GetProduct

Product Not Found: LS4PSXUNUM

+13m 40soteldemo.ProductCatalogService/GetProduct

Product Not Found: LS4PSXUNUM

+13m 45sexception

+13m 45sProduct Not Found: LS4PSXUNUM

+13m 45serror

+13m 45sexception

Issue events

Investigation

First Recent

Trace Breakdown

Aug 02, 18:05:10 UTC - Aug 02, 18:18:56 UTC

15Spans

9Errors

13.8 mDuration

frontend

checkout

cart

product-catalog

frontend-proxy

load-generator

Service / Span

load-generatorUpstream span missing — a20ac857

load-generatorPOST http://frontend-proxy:8080/api/checkout

frontend-proxyPOST http://frontend-proxy:8080/api/checkout

frontend-proxyrouter frontend egress

frontendPOST /api/checkout

!frontendexecuting api route (pages) /api/checkout

frontendoteldemo.CheckoutService/PlaceOrder

checkoutoteldemo.CheckoutService/PlaceOrder

checkoutprepareOrderItemsAndShippingQuoteFromCart

checkoutoteldemo.CartService/GetCart

cartPOST /oteldemo.CartService/GetCart

cartHGET a1adbb7c-8e9c-11f1-8af7-da64f265682b

checkoutoteldemo.ProductCatalogService/GetProduct

product-catalogoteldemo.ProductCatalogService/GetProduct

!product-catalog SELECT p.id, p.name, p.description, p.picture, p.price_currency_code, p.price_units, p.price_nanos, p.categories FROM catalog.products p WHERE p.id = $1

Resource

Spans

Errors

Avg. Duration

Exec. Time

%Exec. Time

frontend

4.1 s

16.5 s

19%

Time	Span name	Event type	Span kind	Exec. time
Aug 02, 18:18:50 UTC	POST /api/checkout	HTTP	Server	31.3 ms
Aug 02, 18:18:50 UTC	POST /api/checkout	HTTP	Server	5.5 s
Aug 02, 18:18:50 UTC	oteldemo.CheckoutService/PlaceOrder	GRPC	Client	5.5 s
Aug 02, 18:18:50 UTC	executing api route (pages) /api/checkout	HTTP	Internal	5.5 s

checkout

—

4.0 s

15.9 s

18%

Time	Span name	Event type	Span kind	Exec. time
Aug 02, 18:18:50 UTC	oteldemo.CheckoutService/PlaceOrder	GRPC	Server	5.3 s
Aug 02, 18:18:50 UTC	prepareOrderItemsAndShippingQuoteFromCart		Internal	5.3 s
Aug 02, 18:18:50 UTC	oteldemo.CartService/GetCart	GRPC	Client	128.6 ms
Aug 02, 18:18:50 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Client	5.1 s

cart

—

1.1 ms

2.2 ms

product-catalog

4.0 s

8.1 s

frontend-proxy

—

15.0 s

30.0 s

35%

load-generator

—

15.0 s

17%

Instrumented service

Uninstrumented dependency

Elevated errors (1%+)

Failing (5%+)

Service colors

frontend
cart
checkout
frontend-proxy
product-catalog
load-generator

Dependencies (7)

Caller	Callee	Requests	Errors	p95
frontend-proxy	frontend	2	1 (50.0%)	5.93s
cart	redis	1	0	724µs
checkout	cart	1	0	1ms
checkout	product-catalog	1	1 (100.%)	5.93s
frontend	checkout	1	1 (100.%)	5.93s
load-generator	frontend-proxy	1	1 (100.%)	16.7s
product-catalog	postgresql	1	1 (100.%)	3.52s

Critical: checkout runtime exception when preparing order (missing product LS4PSXUNUM)

Investigation

Trace Breakdown

ServicesExec Time %