#111835

Runtime Exception: product-catalog throws "Product Not Found" for HQTGWGPNH4

CRITICALError

Error Frequency

Error Details

First seen:4 weeks ago

Last seen:3 weeks ago

Stack:go

Service:product-catalog

Stack TraceProduct Not Found: HQTGWGPNH4

Error message

Product Not Found: HQTGWGPNH4

No stack trace captured — common for browser console errors. Check the User Journey for the events that led up to it.

Activity

User journey24 events before error

Aug 2, 18:04:29GET

+0sGET

+0srouter frontend egress

+14m 21sGET /api/recommendations

+14m 21sexecuting api route (pages) /api/recommendations

+14m 21soteldemo.RecommendationService/ListRecommendations

+14m 21sfeature_flag.evaluation

+14m 21sget_product_list

+14m 21soteldemo.ProductCatalogService/ListProducts

+14m 21soteldemo.RecommendationService/ListRecommendations

+14m 21soteldemo.ProductCatalogService/ListProducts

+14m 21spostgresql

+14m 22soteldemo.ProductCatalogService/GetProduct

+14m 23soteldemo.ProductCatalogService/GetProduct

Product Not Found: L9ECAV7KIM

+14m 23soteldemo.ProductCatalogService/GetProduct

Product Not Found: 66VCHSJNUP

+14m 23soteldemo.ProductCatalogService/GetProduct

Product Not Found: HQTGWGPNH4

+14m 23soteldemo.ProductCatalogService/GetProduct

Product Not Found: 9SIQT8TOJO

+14m 26sexception

+14m 27sProduct Not Found: HQTGWGPNH4

+14m 27sProduct Not Found: L9ECAV7KIM

+14m 27sProduct Not Found: 66VCHSJNUP

+14m 27sProduct Not Found: 9SIQT8TOJO

+14m 27sexception

Issue events

Investigation

First Recent

Trace Breakdown

Aug 02, 18:04:29 UTC - Aug 02, 18:18:56 UTC

21Spans

13Errors

14.5 mDuration

frontend

recommendation

product-catalog

frontend-proxy

load-generator

Service / Span

load-generatorUpstream span missing — 32759633

load-generatorGET http://frontend-proxy:8080/api/recommendations?productIds=0PUK6V6EV0

frontend-proxyGET http://frontend-proxy:8080/api/recommendations?productIds=0PUK6V6EV0

frontend-proxyrouter frontend egress

frontendGET /api/recommendations

!frontendexecuting api route (pages) /api/recommendations

frontendoteldemo.RecommendationService/ListRecommendations

recommendationoteldemo.RecommendationService/ListRecommendations

recommendationget_product_list

recommendationoteldemo.ProductCatalogService/ListProducts

product-catalogoteldemo.ProductCatalogService/ListProducts

product-catalog SELECT p.id, p.name, p.description, p.picture, p.price_currency_code, p.price_units, p.price_nanos, p.categories FROM catalog.products p ORDER BY p.id

frontendoteldemo.ProductCatalogService/GetProduct

product-catalogoteldemo.ProductCatalogService/GetProduct

frontendoteldemo.ProductCatalogService/GetProduct

product-catalogoteldemo.ProductCatalogService/GetProduct

frontendoteldemo.ProductCatalogService/GetProduct

product-catalogoteldemo.ProductCatalogService/GetProduct

frontendoteldemo.ProductCatalogService/GetProduct

product-catalogoteldemo.ProductCatalogService/GetProduct

!product-catalog SELECT p.id, p.name, p.description, p.picture, p.price_currency_code, p.price_units, p.price_nanos, p.categories FROM catalog.products p WHERE p.id = $1

Resource

Spans

Errors

Avg. Duration

Exec. Time

%Exec. Time

frontend

3.7 s

29.5 s

30%

Time	Span name	Event type	Span kind	Exec. time
Aug 02, 18:18:50 UTC	GET /api/recommendations	HTTP	Server	35.2 ms
Aug 02, 18:18:50 UTC	GET /api/recommendations	HTTP	Server	5.6 s
Aug 02, 18:18:50 UTC	oteldemo.RecommendationService/ListRecommendations	GRPC	Client	1.4 s
Aug 02, 18:18:50 UTC	executing api route (pages) /api/recommendations	HTTP	Internal	5.6 s
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Client	4.2 s
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Client	4.2 s
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Client	4.2 s
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Client	4.2 s

recommendation

—

1.4 s

4.2 s

Time	Span name	Event type	Span kind	Exec. time
Aug 02, 18:18:50 UTC	oteldemo.RecommendationService/ListRecommendations	GRPC	Server	1.4 s
Aug 02, 18:18:50 UTC	get_product_list		Internal	1.4 s
Aug 02, 18:18:50 UTC	oteldemo.ProductCatalogService/ListProducts	GRPC	Client	1.4 s

product-catalog

2.5 s

17.8 s

18%

Time	Span name	Event type	Span kind	Exec. time
Aug 02, 18:18:50 UTC	oteldemo.ProductCatalogService/ListProducts	GRPC	Server	883.3 ms
Aug 02, 18:18:51 UTC	postgresql	DB	Client	44.7 ms
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Server	3.5 s
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Server	3.4 s
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Server	3.4 s
Aug 02, 18:18:52 UTC	oteldemo.ProductCatalogService/GetProduct	GRPC	Server	3.4 s
Aug 02, 18:18:52 UTC	postgresql	DB	Client	3.1 s

frontend-proxy

—

15.0 s

30.0 s

31%

load-generator

—

15.0 s

15%

Instrumented service

Uninstrumented dependency

Elevated errors (1%+)

Failing (5%+)

Service colors

product-catalog
frontend
frontend-proxy
recommendation
load-generator

Dependencies (6)

Caller	Callee	Requests	Errors	p95
frontend	product-catalog	4	4 (100.%)	3.52s
frontend-proxy	frontend	2	1 (50.0%)	5.93s
product-catalog	postgresql	2	1 (50.0%)	3.52s
frontend	recommendation	1	0	1.48s
load-generator	frontend-proxy	1	1 (100.%)	16.7s
recommendation	product-catalog	1	0	1.04s

Runtime Exception: product-catalog throws "Product Not Found" for HQTGWGPNH4

Investigation

Trace Breakdown

ServicesExec Time %