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Checkout: Shipping quote fails due to POST to email service returning 500

CRITICALError
Error Frequency
Error Details
First seen:3 days ago
Last seen:16 mins ago
Stack:go
Service:checkout
Stack Traceshipping quote failure: failed POST to email service: expected 200, got 500
Error message
shipping quote failure: failed POST to email service: expected 200, got 500
No stack trace captured — common for browser console errors. Check the User Journey for the events that led up to it.
Activity
User journey36 events before error
Jul 8, 20:10:27user_checkout_single
+0sPOST /api/checkout
+0sPOST /api/checkout
+0sPOST
+0sexecuting api route (pages) /api/checkout
+0soteldemo.CheckoutService/PlaceOrder
+0sPOST
+0srouter frontend egress
+0soteldemo.CheckoutService/PlaceOrder
shipping quote failure: failed POST to email service: expected 200, got 500
+0soteldemo.CartService/GetCart
+0sprepareOrderItemsAndShippingQuoteFromCart
+0sEnqueued
+0sFetch cart
+0sPOST /oteldemo.CartService/GetCart
+0sSent
+0svalkey-cart:6379
+0soteldemo.ProductCatalogService/GetProduct
+0sProduct Found
+0soteldemo.ProductCatalogService/GetProduct
+0spostgresql
+0soteldemo.CurrencyService/Convert
+0sResponseReceived
+0sProcessing currency conversion request
+0soteldemo.CurrencyService/Convert
+0sConversion successful, response sent back
+26sPOST
+26sPOST /get-quote
Internal Server Error
+26sPOST
Timeout
+31serror
+31sexception
+37sPOST /getquote
+37sCalculating quote
+37sQuote calculated, returning its value
+37sQuote processed, response sent back
+37sReceived get quote request, processing it
+37s{closure}
Issue events

Investigation

FirstRecent

Trace Breakdown

Jul 08, 20:10:27 UTC - Jul 08, 20:15:16 UTC
24Spans
0Errors
4.8 mDuration
Service / Span
load-generatoruser_checkout_single
load-generatorPOST /
frontend-proxyPOST /
frontend-proxyrouter frontend egress
frontendPOST /api/checkout
frontendPOST /api/checkout
!frontendexecuting api route (pages) /api/checkout
frontendoteldemo.CheckoutService/PlaceOrder
checkoutoteldemo.CheckoutService/PlaceOrder
checkoutprepareOrderItemsAndShippingQuoteFromCart
checkoutoteldemo.CartService/GetCart
cartPOST /{param}/GetCart
cartHGET 0f929e34-7b09-11f1-92ec-8ecc03a58ec5
checkoutoteldemo.ProductCatalogService/GetProduct
product-catalogoteldemo.ProductCatalogService/GetProduct
product-catalog SELECT p.id, p.name, p.description, p.picture, p.price_currency_code, p.price_units, p.price_nanos, p.categories FROM catalog.products p WHERE p.id = $1
checkoutoteldemo.CurrencyService/Convert
currencyoteldemo.CurrencyService/Convert
checkoutPOST /
shippingPOST /get-quote
shippingPOST /
quotePOST /getquote
quote{closure}
quotecalculate-quote