#112441

Product Not Found Error in Checkout Service

Errorgo

Events

Users1

Error Frequency

Event

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Markdown

{"attachments":null,"browser":null,"device":null,"endpoint_hash":null,"environment":null,"error_type":"Error","geo_city":null,"geo_country":null,"geo_region":null,"handled":null,"hash":"ff3dddd5","is_framework":false,"level":"error","mechanism":"span_status","message":"Product Not Found: 66VCHSJNUP","os":null,"parent_hash":"5b5c8ccd","parent_span_id":"a4640da96bf8a3c3","project_id":"00000000-0000-0000-0000-000000000000","release":"3.0.0","request_headers":null,"request_method":null,"request_path":null,"root_error_message":"Product Not Found: 66VCHSJNUP","root_error_type":"Error","runtime":"go","service_name":"checkout","session_id":null,"shape_hash":"a9f0a8fa","span_id":"336231105e41f59e","stack_trace":"","technology":null,"tenant_name":null,"thread_id":null,"thread_name":null,"trace_id":"2e1db67e086393e2b696566bc655cde1","url_full":null,"url_query":null,"user_agent":null,"user_email":null,"user_id":"c6d39787-9c5b-403d-9045-53005b343d26","user_ip":null,"user_name":null,"when":"2026-10-07T21:35:18.917598848Z"}

## Product Not Found Error in Checkout Service

- Type: runtime_exception
- Severity: critical
- Service: checkout
- Release: 3.0.0

```
Error: Product Not Found: 66VCHSJNUP

```

Jump to:Highlights Contexts Error details Tags Event grouping Trace Logs All events

Highlights

level: error
release: 3.0.0
trace.id: 2e1db67e086393e2b696566bc655cde1

Contexts

User

id: c6d39787-9c5b-403d-9045-53005b343d26

Runtime

runtime: go
service: checkout
release: 3.0.0
mechanism: span_status

Trace

trace.id: 2e1db67e086393e2b696566bc655cde1
span.id: 336231105e41f59e
parent_span.id: a4640da96bf8a3c3

Error details

Error message

Product Not Found: 66VCHSJNUP

No stack trace in this event. The go SDK reported this exception without frames.

Inspect the trace and service calls

Event grouping

Events join this issue when their fingerprint matches: the error type, the message with volatile parts (ids, numbers, hex) replaced, the service, the span name, and the in-app frames.