Archived — hidden from the Inbox and never notified. Unarchive to bring it back.
Critical: Checkout runtime error fails order prep due to product lookup #{HQTGWGPNH4}
CRITICALError
Error Frequency
Error Details
First seen:3 weeks ago
Last seen:3 weeks ago
Stack:go
Service:checkout
Stack Tracefailed to prepare order: failed to get product #"HQTGWGPNH4"
Error message
failed to prepare order: failed to get product #"HQTGWGPNH4"
No stack trace captured — common for browser console errors. Check the User Journey for the events that led up to it.
Activity
User journey19 events before error
Aug 2, 18:06:14POST
+0sPOST
+0srouter frontend egress
+12m 36sPOST /api/checkout
+12m 36sexecuting api route (pages) /api/checkout
+12m 36soteldemo.CheckoutService/PlaceOrder
+12m 36soteldemo.CheckoutService/PlaceOrder
failed to prepare order: failed to get product #"HQTGWGPNH4"
+12m 36sprepareOrderItemsAndShippingQuoteFromCart
+12m 36soteldemo.CartService/GetCart
+12m 36sPOST /oteldemo.CartService/GetCart
+12m 36sEnqueued
+12m 36sFetch cart
+12m 36sSent
+12m 36svalkey-cart:6379
+12m 36sResponseReceived
+12m 36soteldemo.ProductCatalogService/GetProduct
Product Not Found: HQTGWGPNH4
+12m 41sProduct Not Found: HQTGWGPNH4
+12m 41serror
+12m 41sexception
Issue events
Trace Breakdown
14Spans
8Errors
12.7 mDuration
frontend
checkout
cart
product-catalog
frontend-proxy
load-generator
Service / Span
load-generatorUpstream span missing — 22684cc3
load-generatorPOST http://frontend-proxy:8080/api/checkout
frontend-proxyPOST http://frontend-proxy:8080/api/checkout
frontend-proxyrouter frontend egress
frontendPOST /api/checkout
frontendPOST /api/checkout
!frontendexecuting api route (pages) /api/checkout
frontendoteldemo.CheckoutService/PlaceOrder
checkoutoteldemo.CheckoutService/PlaceOrder
checkoutprepareOrderItemsAndShippingQuoteFromCart
checkoutoteldemo.CartService/GetCart
cartPOST /oteldemo.CartService/GetCart
cartHGET c7c33300-8e9c-11f1-8af7-da64f265682b
checkoutoteldemo.ProductCatalogService/GetProduct
product-catalogoteldemo.ProductCatalogService/GetProduct
AI Assistant