#112440

Product Catalog Fails to Load Products Due to Query EOF Error

Error

Events

Users1

Error Frequency

Event

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Markdown

{"attachments":null,"browser":null,"device":null,"endpoint_hash":null,"environment":null,"error_type":"Error","geo_city":null,"geo_country":null,"geo_region":null,"handled":null,"hash":"c8d9c26f","is_framework":false,"level":"error","mechanism":"span_status","message":"failed to load products: failed to query products: EOF","os":null,"parent_hash":"0a8218a6","parent_span_id":"6b7a74f24da394d5","project_id":"00000000-0000-0000-0000-000000000000","release":"3.0.0","request_headers":null,"request_method":null,"request_path":null,"root_error_message":"failed to load products: failed to query products: EOF","root_error_type":"Error","runtime":null,"service_name":"product-catalog","session_id":null,"shape_hash":"cd18b1ad","span_id":"158f31bfa01bc805","stack_trace":"","technology":null,"tenant_name":null,"thread_id":null,"thread_name":null,"trace_id":"a596317d7069ccecf9d5144d7175f92c","url_full":null,"url_query":null,"user_agent":null,"user_email":null,"user_id":"db727845-9197-4028-b804-6061a8476ebe","user_ip":null,"user_name":null,"when":"2026-10-07T21:35:11.046707339Z"}

## Product Catalog Fails to Load Products Due to Query EOF Error

- Type: runtime_exception
- Severity: critical
- Service: product-catalog
- Release: 3.0.0

```
Error: failed to load products: failed to query products: EOF

```

Jump to:Highlights Contexts Error details Tags Event grouping Trace Logs All events Session replay

Highlights

level: error
release: 3.0.0
trace.id: a596317d7069ccecf9d5144d7175f92c

Contexts

User

id: db727845-9197-4028-b804-6061a8476ebe

Runtime

service: product-catalog
release: 3.0.0
mechanism: span_status

Trace

trace.id: a596317d7069ccecf9d5144d7175f92c
span.id: 158f31bfa01bc805
parent_span.id: 6b7a74f24da394d5

Error details

Error message

failed to load products: failed to query products: EOF

No stack trace in this event. The SDK reported this exception without frames.

Inspect the trace and service calls

Event grouping

Events join this issue when their fingerprint matches: the error type, the message with volatile parts (ids, numbers, hex) replaced, the service, the span name, and the in-app frames.