#112333

Product Lookup Failure Blocks Order Preparation in Checkout Service

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{"attachments":null,"browser":null,"device":null,"endpoint_hash":null,"environment":null,"error_type":"*errors.errorString","geo_city":null,"geo_country":null,"geo_region":null,"handled":null,"hash":"ef0514cb","is_framework":false,"level":null,"mechanism":null,"message":"failed to prepare order: failed to get product #\"0PUK6V6EV0\"","os":null,"parent_hash":"3b214b8c","parent_span_id":"9f951601432cfd95","project_id":"00000000-0000-0000-0000-000000000000","release":null,"request_headers":null,"request_method":null,"request_path":null,"root_error_message":"failed to prepare order: failed to get product #\"0PUK6V6EV0\"","root_error_type":"*errors.errorString","runtime":"go","service_name":"checkout","session_id":null,"shape_hash":"a5b04a97","span_id":"094ca924fad3a6cc","stack_trace":"","technology":null,"tenant_name":null,"thread_id":null,"thread_name":null,"trace_id":"bfdf109de58d144f3d8fd6126073eafb","url_full":null,"url_query":null,"user_agent":null,"user_email":null,"user_id":null,"user_ip":null,"user_name":null,"when":"2026-09-24T23:53:26.268535126Z"}

## Product Lookup Failure Blocks Order Preparation in Checkout Service

- Type: runtime_exception
- Severity: critical
- Service: checkout

```
*errors.errorString: failed to prepare order: failed to get product #"0PUK6V6EV0"

```

Jump to:Highlights Contexts Error details Event grouping Trace Logs All events

Highlights

trace.id: bfdf109de58d144f3d8fd6126073eafb

Contexts

Runtime

runtime: go
service: checkout

Trace

trace.id: bfdf109de58d144f3d8fd6126073eafb
span.id: 094ca924fad3a6cc
parent_span.id: 9f951601432cfd95

Error details

Error message

failed to prepare order: failed to get product #"0PUK6V6EV0"

No stack trace in this event. The go SDK reported this exception without frames.

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Event grouping

Events join this issue when their fingerprint matches: the error type, the message with volatile parts (ids, numbers, hex) replaced, the service, the span name, and the in-app frames.

normalized: failed to prepare order: failed to get product #"{integer}PUK{integer}V{integer}EV{integer}"
fingerprint: ef0514cb
across routes: 3b214b8c
same shape: a5b04a97

Trace

Logs

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