#111889

Runtime failure: product-catalog cannot connect to products DB (5432)

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{"attachments":null,"browser":null,"device":null,"endpoint_hash":null,"environment":null,"error_type":"Error","geo_city":null,"geo_country":null,"geo_region":null,"handled":null,"hash":"e0cf3ebe","is_framework":false,"level":null,"mechanism":null,"message":"failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused","os":null,"parent_hash":"9b25dbda","parent_span_id":"4ce2f102f78d9bbc","project_id":"00000000-0000-0000-0000-000000000000","release":null,"request_headers":null,"request_method":null,"request_path":null,"root_error_message":"failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused","root_error_type":"Error","runtime":"go","service_name":"product-catalog","session_id":null,"shape_hash":null,"span_id":"bb4fb9ca0b895672","stack_trace":"","technology":null,"tenant_name":null,"thread_id":null,"thread_name":null,"trace_id":"80cf0655fc759eaf67b7b558edd71fb9","url_full":null,"url_query":null,"user_agent":null,"user_email":null,"user_id":null,"user_ip":null,"user_name":null,"when":"2026-08-02T18:18:56.176440242Z"}

## Runtime failure: product-catalog cannot connect to products DB (5432)

- Type: runtime_exception
- Severity: critical
- Service: product-catalog

```
Error: failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused

```

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Highlights

trace.id: 80cf0655fc759eaf67b7b558edd71fb9

Contexts

Runtime

runtime: go
service: product-catalog

Trace

trace.id: 80cf0655fc759eaf67b7b558edd71fb9
span.id: bb4fb9ca0b895672
parent_span.id: 4ce2f102f78d9bbc

Error details

Error message

failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused

No stack trace in this event. The go SDK reported this exception without frames.

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Event grouping

Events join this issue when their fingerprint matches: the error type, the message with volatile parts (ids, numbers, hex) replaced, the service, the span name, and the in-app frames.

normalized: failed to load products: failed to query products: dial tcp {ipv4}{port}: connect: connection refused
fingerprint: e0cf3ebe
across routes: 9b25dbda

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