#111889

Runtime failure: product-catalog cannot connect to products DB (5432)

Errorgo

Events

Users4

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{"attachments":null,"browser":null,"device":null,"endpoint_hash":null,"environment":null,"error_type":"Error","geo_city":null,"geo_country":null,"geo_region":null,"handled":null,"hash":"e0cf3ebe","is_framework":false,"level":null,"mechanism":null,"message":"failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused","os":null,"parent_hash":"9b25dbda","parent_span_id":"4ce2f102f78d9bbc","project_id":"00000000-0000-0000-0000-000000000000","release":null,"request_headers":null,"request_method":null,"request_path":null,"root_error_message":"failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused","root_error_type":"Error","runtime":"go","service_name":"product-catalog","session_id":null,"shape_hash":null,"span_id":"bb4fb9ca0b895672","stack_trace":"","technology":null,"tenant_name":null,"thread_id":null,"thread_name":null,"trace_id":"80cf0655fc759eaf67b7b558edd71fb9","url_full":null,"url_query":null,"user_agent":null,"user_email":null,"user_id":null,"user_ip":null,"user_name":null,"when":"2026-08-02T18:18:56.176440242Z"}

## Runtime failure: product-catalog cannot connect to products DB (5432)

- Type: runtime_exception
- Severity: critical
- Service: product-catalog

```
Error: failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused

```

Jump to:Highlights Contexts Error details Tags Event grouping Trace Logs All events Session replay

Highlights

trace.id: 203508e725b4c6aeb5bf12498fcb064c

Contexts

Runtime

runtime: go
service: product-catalog

Trace

trace.id: 203508e725b4c6aeb5bf12498fcb064c
span.id: bb4fb9ca0b895672
parent_span.id: 4ce2f102f78d9bbc

Error details

Error message

failed to load products: failed to query products: dial tcp 10.43.98.203:5432: connect: connection refused

No stack trace in this event. The go SDK reported this exception without frames.

Inspect the trace and service calls

Event grouping

Events join this issue when their fingerprint matches: the error type, the message with volatile parts (ids, numbers, hex) replaced, the service, the span name, and the in-app frames.

normalized: failed to load products: failed to query products: dial tcp {ipv4}{port}: connect: connection refused
fingerprint: e0cf3ebe
across routes: 9b25dbda

Error Frequency

Highlights

Contexts

Runtime

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Error details

Tags

release

service

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