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Recommendation Service get_product_list Returns ERROR for Demo Shoppers

Log PatternERROR2 all time

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{"first_seen_at":"2026-09-11T00:12:46.611916Z","log_level":null,"log_pattern":"kind;neutral⇒internal span_name;neutral⇒get_product_list status;badge-error⇒ERROR status;right-badge-error⇒ERROR duration;right-badge-neutral⇒<*> ms session;right-badge-neutral⇒<*> user name;right-badge-neutral⇒Demo shopper {integer}eefb{integer} user id;right-badge-neutral⇒<*>","occurrence_count":2,"pattern_hash":"22baf13d","sample_message":"kind;neutral⇒internal span_name;neutral⇒get_product_list status;badge-error⇒ERROR attributes;text-textWeak⇒{\"demo\":{\"feature_flag\":{\"recommendation_cache\":false}},\"server\":{\"address\":\"recommendation\"},\"session\":{\"id\":\"2175cbf1-34aa-49e9-8c1a-508639be8310\"},\"user\":{\"full_name\":\"Demo shopper 38eefb74\",\"id\":\"38eefb74-0946-4cec-8609-ddae3f95b896\"}} status;right-badge-error⇒ERROR duration;right-badge-neutral⇒6.8 ms session;right-badge-neutral⇒2175cbf1-34aa-49e9-8c1a-508639be8310 user name;right-badge-neutral⇒Demo shopper 38eefb74 user id;right-badge-neutral⇒38eefb74-0946-4cec-8609-ddae3f95b896","service_name":"recommendation","source_field":"summary"}

## Recommendation Service get_product_list Returns ERROR for Demo Shoppers

- Type: log_pattern
- Severity: critical
- Service: recommendation

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Log pattern

Event summary

internalget_product_listERRORERROR<*> ms<*> userDemo shopper {integer}eefb{integer} user<*>

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internalget_product_listERROR{"demo":{"feature_flag":{"recommendation_cache":false}},"server":{"address":"recommendation"},"session":{"id":"2175cbf1-34aa-49e9-8c1a-508639be8310"},"user":{"full_name":"Demo shopper 38eefb74","id":"38eefb74-0946-4cec-8609-ddae3f95b896"}}ERROR6.8 ms2175cbf1-34aa-49e9-8c1a-508639be8310 userDemo shopper 38eefb74 user38eefb74-0946-4cec-8609-ddae3f95b896

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